Vision

Adding Value to accelerate growth

Mission

Powered by employees, trusted by clients

Core Values

• Integrity

• Transparency

• Mutual respect

• Client value

Culture

• Passion to deliver the best

• Be a valuable differentiator to all associated

• Safe, affirmative and fun environment

• Unwavering work ethics

• An open culture

WHY CHOOSE US

• In-depth experience
Over 5 years of experience as an outsourcing service provider
Well trained call center agents and leads
Experience to ramp up in a short time

• Long term sustainable partnership
As a testimony of customer delight creation, a successful and sustainable relationship with a single client for over 5 years resulting in exponential growth.
Long term business commitments from clients ensuring financial stability.

• Data Security
Access control to the operations floor only with the help of assigned proximity cards Logical controls in place to prevent data loss or data theft
Confidentiality and Non-disclosure agreement signed by all employees

• Efficient Management
Compliance with all statutory requirements

Core Competencies

Robust Quality Assurance
An in-house quality team aligned to each process. Tailor made tools and measures to ensure quality service at every customer contact. Quality assurance monitoring process to institute exceptional quality levels. An exhaustive check of parameters.
Operational Excellence
Industry veterans as leads managing teams and processes. Seamless operations management with adherence to key metrics. Recruitment based on specific skill set mapping. 24/7 operations with state of the art delivery center.
Training and development
Our devotion to training produces a high performing workforce: Soft skills for agents to be industry ready. Process training specific to process and product. Regular refresher and on- going training for skill enhancement. Competency training to ensure workforce development.
Adept Human Resources
Effective management of human capital through the HR key principles of Open, inclusive and non-threatening environment. Honest and constructive communication. Prompt, fair and equitable grievance handling. Confidentiality and transparency.